Refund policy
## 1. Refund & Returns Policy
We want you to be happy with your purchase. This policy sets out your rights and how returns, repairs and refunds work at Chameleon Coffee. It applies in addition to — not instead of — your rights under the Australian Consumer Law (ACL).
### Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the ACL. Among other things, goods must be of acceptable quality, match their description, and be fit for any purpose we told you about. These guarantees apply to refurbished goods as well, judged with regard to the price paid and the condition disclosed at the time of sale.
- For a **major failure**, you are entitled to choose a refund or a replacement.
- For a **minor failure** that can be fixed within a reasonable time, we may choose to repair the item.
- You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure is not major.
Nothing in this policy limits these rights.
### Refurbished machines — what to expect
Our refurbished machines are professionally inspected, serviced and tested. They may show minor cosmetic signs of previous use, which we disclose at the time of sale (including in product photos and condition descriptions). Disclosed cosmetic wear is not a fault and is not grounds for a change-of-mind return outside the terms below.
### Warranty
Refurbished machines are covered by our warranty — see the **Warranty Policy** below. This is in addition to your ACL rights.
### Faulty, damaged or not-as-described items
If something arrives faulty, damaged, or not as described, contact us at chameleoncoffee@gmail.com within 7 days of delivery with your order number and photos. We will arrange the appropriate remedy (repair, replacement or refund) in line with the ACL. We cover return shipping for verified faulty or incorrect items.
### Change of mind
Change-of-mind returns are not required by law, but we offer them as a courtesy:
- Notify us within 14 days of delivery.
- The item must be unused, in original condition, with all accessories and original packaging. Machines must not have been used with water or coffee, or descaled.
- You are responsible for return shipping, and we recommend a tracked, insured service — you bear the risk until the item reaches us.
- A restocking fee of up to 15% may apply to machines that have been opened, to cover re-inspection and re-testing.
- Once we receive and inspect the item, we will refund the purchase price (less any restocking fee) to your original payment method.
### Items that can't be returned for change of mind
- Coffee beans and other consumables, for food-safety reasons (unless faulty).
- Gift cards.
- Items marked "final sale" or "clearance" (your ACL rights for faults still apply).
### How refunds are processed
Approved refunds are issued to your original payment method within 5-10 business days of us receiving and inspecting the return. For Afterpay or Zip purchases, the refund adjusts your payment plan with that provider. For bank-transfer purchases, refunds are returned to your nominated account.
### Local pickup returns
If you bought locally, you're welcome to return an eligible item to our Point Cook location by arrangement.
**Contact:** chameleoncoffee@gmail.com · 0431 852 898
## 2. Warranty Policy
### Refurbished machines
Every refurbished machine comes with a 12-month Chameleon Coffee warranty covering parts and labour for functional and mechanical defects, on top of your ACL rights.
**What's covered:** functional or mechanical faults arising from normal domestic use during the warranty period.
**What's not covered:**
- Normal cosmetic wear, including any wear disclosed at the time of purchase.
- Consumable parts (e.g. water filters, seals subject to normal wear).
- Damage caused by misuse, accident, or neglect — including failure to descale and clean the machine as per the manufacturer's instructions, or use of unsuitable water.
- Damage from unauthorised repairs or modifications.
- Faults caused by power surges or incorrect voltage.
**How it works:** contact us first — most issues are resolved by repair. If a covered machine can't be repaired within a reasonable time, we'll replace it or refund it in line with the ACL. You may need to return the machine to us (or arrange a service) for assessment; we'll explain the process when you contact us.
### New machines
New machines carry the manufacturer's warranty, which we'll pass on to you. We'll help facilitate any manufacturer warranty claim.
### Caring for your machine
To keep your warranty valid, follow the descaling and cleaning schedule in the machine's manual. We're happy to advise — and we also offer servicing if you'd like a hand.
**Contact:** chameleoncoffee@gmail.com · 0431 852 898